Privacy Policy

We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.

1. Information Requests

If you would like to view the information (if any) that we hold on you, please email dataprotection@safetyliftingear.com or speak with our Customer Services department customerservice@safetyliftingear.com. We aim to respond to information requests within 2 weeks of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances such as legal obligations).

2. Your Information & How We Use It

When you place an order with SafetyLiftinGear.com, we collect the following personal data:

Your email address
Your first name and surname
Your telephone number
Your payment details
Your billing address
Your preferred delivery address

We collect and process this information based on the lawful basis of contractual necessity. This means that we need this information to fulfill our contractual obligations to you, such as:

Processing your order
Taking payment
Delivering your goods
Providing customer support

Additionally, we may use your email address to send you order updates and delivery notifications. This is also considered contractual necessity.

You may also choose to provide us with additional information, such as your company name and/or site telephone number. We collect this information based on legitimate interest to assist us and the courier with delivery of orders. This means that processing this data helps us improve our services and provide you with a more efficient and personalized experience.

3. Payment Details

We are committed to protecting the payment details that you enter when you place an order or make a manual payment on our website. All payments are processed over a secure (HTTPS) connection. Our payment providers are Opayo and PayPal.

4. Data Subject Rights

Access: You have the right to obtain confirmation that your data is being processed and to request access to a copy of that data.
Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
Erasure ("Right to be forgotten"): You have the right to request the deletion of your personal data under certain circumstances when the data is no longer necessary, you withdraw consent, or the processing is unlawful.
Restriction of Processing: You have the right to request limitations on how your personal data is processed (e.g., while its accuracy is being verified or if you have objected to processing).
Data Portability: You have the right to receive your personal data in a commonly used and machine-readable format and to transmit that data to another controller.
Objection to Processing: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

5. Data Hosting and Processing

Our websites and the data we collect from you are hosted on servers located within the European Economic Area (EEA), specifically in Germany. This means that your data is processed in accordance with the General Data Protection Regulation (GDPR), which provides strong data protection and privacy rights for individuals within the EEA.

6. Data Transfers

In some situations, we may need to transfer your data outside of the EEA. This may occur, for example, if we use third-party service providers located outside the EEA or if you access our websites from outside the EEA. If we do transfer your data outside of the EEA, we will ensure that appropriate safeguards are in place to protect your data and ensure that it is treated securely and in accordance with GDPR requirements. These safeguards may include:

Standard Contractual Clauses: We will use standard contractual clauses approved by the European Commission, which impose strict data protection obligations on the recipient of the data.
Binding Corporate Rules: If the transfer is to another entity within our corporate group, we may rely on binding corporate rules that have been approved by European data protection authorities.
Adequacy Decisions: We may transfer data to countries that have been deemed by the European Commission to have adequate data protection laws.

7. Data Retention

We have strict policies and procedures in place for handling your data. These ensure we only keep your personal information for as long as absolutely necessary and comply with all legal requirements for data retention and deletion.

There are certain situations where we may need to keep your data for longer than initially intended. This includes circumstances where we have a legal obligation to do so or when it's crucial to protect your safety or the safety of others

8. Right to Lodge a Complaint

you have any concerns about how we collect, store, or use your personal data, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

You can contact the ICO in the following ways:

Website: https://ico.org.uk/
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You can also lodge a complaint with the supervisory authority in the country where you live or work.

9. Customer Accounts

If you wish, you may choose to register an account on SafetyLiftinGear.com Please note that you are not required to register an account if you do not wish to do so – to make a purchase without creating an account, simply select the ‘Express Checkout’ option at the checkout stage.

If you choose to create a user account, you will be required to enter the following information:

Email address
First name
Surname
Telephone number
Password of your choice

All of this information is held securely and will not be shared with any unaffiliated third parties. The information you submit during the registration process will only be used for purposes directly related to the management of your account and the processing of any orders you place while logged in.

10. Our Mailing List

When you contact SafetyLiftinGear or place an order via our website, you will have the option to join our mailing list. Subscribers are sent promotional emails containing product information, special offers, and other updates from SafetyLiftinGear.com.

We use MailChimp to manage our mailing list. Subscribers can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ link that appears in all of the promotional emails we send.

If you give us permission to add you to our mailing list, we will never share your email with any unaffiliated third party or send you emails that are not relevant to SafetyLiftinGear.com.

11. Google Analytics

Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.

12. Cookies Policy

What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide information to website owners.

How SafetyLiftinGear Uses Cookies

SafetyLiftinGear uses cookies to ensure basic website functionality, improve user experience, gain insights into website usage, and deliver personalized content.

Categories of Cookies

Necessary Cookies: These are essential for the website to function properly and cannot be disabled. They handle things like security and shopping basket functionality.
Preference Cookies: These cookies remember your preferences (like username, language, or region) to provide a more personalized experience. They enable live chat support and remember your preferences.
Analytical Cookies: These cookies collect information about how visitors use the website, such as page visits and error messages. This data helps improve website performance and usability. Google Analytics is used for this purpose.

Your Cookie Choices

When you visit the website, you can:

Allow All: Accept all cookies.
Reject All Non-Essential: Allow only necessary cookies.
Manage Preferences: Choose which cookie categories you consent to.

You can manage your cookie preferences anytime through the "Cookie Settings" link in the website footer or your browser settings.

Third-Party Cookies

SafetyLiftinGear uses third-party services that may set cookies on their site, including:

Microsoft ASP.Net (website framework)
CookieHub (consent management platform)
LiveChat (live chat support software)
Google Analytics (website traffic analysis)

View Cookies Policy

13. Information Security & Fraud Prevention

To ensure the security and privacy of your transactions and sensitive information on our website, we utilize a GeoTrust SSL certificate. This certificate provides a secure, encrypted connection between your browser and our server. Here's what that means for you:

Encryption: All data transmitted between your computer and our website is encrypted using industry-standard encryption technology. This makes it extremely difficult for anyone to intercept and read your information, including personal details, login credentials, and payment information.
Data Integrity: The SSL certificate helps ensure that the information you send and receive is not tampered with during transmission. You can trust that the data remains unchanged and accurate.
Authentication: The GeoTrust SSL certificate verifies our website's identity, confirming that you are indeed interacting with our legitimate website and not a fraudulent one. This helps protect you from phishing and other online scams.

You can visually confirm that our website is secure by looking for the padlock icon in your browser's address bar and checking that the URL starts with 'https://'. This indicates that your connection is secure and protected by our SSL certificate."

14. Policy updates (Current Version V1.1)

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

We are the data controller for your personal information. This means we are responsible for how your data is collected and used, in line with the General Data Protection Regulations (GDPR) and other relevant data protection laws.

We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share any relevant information with third-party fraud prevention companies (including banks) and the police.

If you have any questions about our privacy policy, please email dataprotection@safetyliftingear.com